House passes bill that would give Trump administration broad power to kill nonprofits 
American dissatisfaction is rising on both ends of the customer service line. Nearly three-quarters of Americans say they’ve had product or customer service problems over the past year. That’s according to the National Customer Rage Survey, which tracks customer satisfaction and incivility. And on the other side, consumers are described as combative and aggressive. Amas Tenumah is the author of “Waiting For Service: An Insider’s Account Of Why Customer Service Is Broken And Tips To Avoid Bad Service.” And he joins us now. Welcome.
The Pulse of Washington D.C.
